Warranty and Return Policy
Anrgtech offers a one (1) year limited warranty against defects in material and workmanship on all products except the Xbulb, which has a three (3) year limited warranty and the EMS208, which has a five (5) year limited warranty. Excluded from Anrgtech's warranty policy is the XCHIP fuel saver, which is a Distributor Premium item and is given away without a warranty.
There is a 30-day money back warranty on all Anrgtech products except the EMS100, which has a six (6) month satisfaction guarantee and the EMS200R and the EMS208
both have a ninety (90) day satisfaction guarantee which begins from the date of
purchase.
All products returned to Anrgtech must be accompanied by an assigned Return Merchandise Authorization Number. Shipping will not be refunded and a re-stocking fee may apply.
THE EMS CUSTOMER INSTALLATION CERTIFICATION FORM MUST BE COMPLETED IN IT'S ENTIRETY AND SENT TO Anrgtech CORPORATION WITHIN TEN (10) BUSINESS DAYS OF THE INSTALLATION DATE TO ACTIVATE THE PRODUCT SATISFACTION GUARANTEE AND THE WARRANTY.
Other Conditions: The provisions of this warranty are in lieu of any other written warranty, whether express or implied, written or oral, including any warranty of merchantability or fitness for a particular purpose. The manufacturer's maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall the manufacturer be liable for special, incidental, consequential, or indirect damages. This warranty does not cover a defect that resulted from improper or unreasonable use or maintenance, accident, improper packing, or unauthorized tampering, alteration, or modification as determined solely by us. This warranty is void if the label bearing the serial number has been removed or defaced.
Procedures: In order to return a product, the customer must obtain a Return Merchandise Authorization (RMA) number by emailing Customer Support at
support@myAnrgtech.com
ALLOW 2 to 4 WEEKS FOR REFUND PROCESSING. Refund will be issued to original purchaser of record. If a Credit Card transaction, Anrgtech will attempt to issue credit back to the original card / cardholder. Otherwise, a check will be issued. All shipping costs are the responsibility of the consumer with the exception that Anrgtech will pay shipping costs of replacement defective products. Include proof of purchase inside packing box (not in the sealed product box) with every returned product. A RESTOCKING FEE of 10% will APPLY to all returned merchandise with the exception of replacement defective products. An additional restocking fee of 15% will be assessed on all returned merchandise if any of the items below apply:
- It is not returned in its original packaging
- It has the wrong or expired RMA #
- It is damaged or scratched
- It is shipped with an improper shipping container
It is highly recommended that you make sure the item you returned can be tracked (additional fee with the Post Office, but standard with other delivery services).
The RMA # should be in large print on the outside of the shipping box as well as designating "RETURN" or "EXCHANGE" in large print, also. Product returns that do not include a RMA# on the outside of the box will be returned to sender. It is the responsibility of the distributor to contact customer service to obtain a RMA#.
Please ship the package to:
Anrgtech Technologies, Inc.
141 Hwy 41 Suite B
Ringgold, GA 307436
Returns with NO RMA#, will be returned to the sender.
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